No. 3: IT service catalog
As IT departments start to optimize service delivery, they will also be improving how they communicate the services they offer to the user community. Analysts say the trend toward putting available IT services into an easily digestible Web-based IT service catalog will explode in 2010 as IT organizations streamline processes and better align their efforts with business demands.
“Service catalogs are very useful, but with cloud adoption, they become fundamental,” says EMA’s Mann. “IT organizations realize they must be able to communicate to end users what they are allowed to get and at what frequency and in some cases for how much. It is hard to imagine broad cloud computing adoption without an IT service catalog.”
The premise of an IT service catalog isn’t new, but industry watchers suggest this past year’s recession could have given new life to efforts around identifying, describing and publishing a list of IT services for users to consume. Best practice frameworks such as ITIL lay out how IT departments could establish an IT service catalog, and vendors such as BMC, Digital Fuel, newScale, Oblicore and PMG have also developed products to help IT departments create catalogs.
“People are trying to get their service catalogs in order so that their customers know what they can get and how much it will cost. This enables IT operations to structure their people and organize their work around the actual demand,” Forrester’s Hubbert says.
Fonte: http://news.idg.no/cw/art.cfm?id=BCB24347-1A64-67EA-E453667C639D27F7
More than a Simple IT Service, A Valuable Strategic Asset 