About – CarlosT

ITIL Service Manager v2 & v3 (ITIL Expert)

ITIL (v2/v3) and COBIT Foundations instructor

ITIL Practitioner instructor

Current Function – IT Governance Consultant
Focus Area :

– IT Service Management – ITIL
– BPM – Business Process Management
– Governance IT – COBIT
– Project Managment – PMBok/PMI
– Security Management – CISSP/CISA

About 13 years acting in IT activities, where in the last 8 years in Management of Service Desk and Operations Network in companies of various segments (Financial, Retail, IT Services and Manufacturing). Large knowledge on SLM (Service Level Management) in the environments of Services Support and Operations Network. Practices in Asset Management and IT Contracts with Suppliers. Good Knowledge with implementation of diverse tools of Service Management. Worked in several projects with numerous teams and with different skills. Experience in Continuous Quality Improvement Programs. Good Experience in IT Process. Focus on increase performance of teams, always observing the triple demand: Time, Cost and Quality.

Specialties:

• 15 years of professional experience in IT, where in the last 7 years acting specifically with IT Service Management for great companies
• Large experience with Service Desk implementation and Management for great IT organizations
• Large experience with IT Service Management process and ITSM tools implementation
• Strong ability in Communication and experience in presentations
• Experience in Project Management with numerous teams and diversified skills.

More info:

http://www.linkedin.com/in/carlosteixeira